Refund policy and terms of service
At Greenkraft, we believe in celebrating nature, craftsmanship, and the skills of artisan communities. Our products are thoughtfully handcrafted using natural, sustainable, and eco-friendly materials, including bamboo, banana fiber, jute, coir, water hyacinth, and other natural fibers. Every product reflects the individual craftsmanship, creativity, and traditional skills of the artisans involved in its creation.
This Return, Refund, Replacement, and Cancellation Policy ("Policy") governs purchases made through the Greenkraft website and applies to all customers purchasing products from us. This policy is intended to ensure transparency and provide a fair and convenient shopping experience to our customers.
Our products are handcrafted using natural materials and traditional production techniques. Therefore, minor variations may occur in the following characteristics:
· Color, shade, and natural tone of the material.
· Shape, size, dimensions, and weight.
· Weaving patterns, texture, and surface finish.
· Design details and overall appearance.
· Minor variations arising from the natural characteristics of the raw materials used.
Such variations are inherent characteristics of handmade and natural-fiber products and shall not, by themselves, be considered manufacturing defects.
We make every effort to ensure that the products delivered are consistent with their descriptions, specifications, and photographs displayed on our website.
Customers are requested to appreciate the unique characteristics of handcrafted products while placing their orders.
1. RETURN POLICY
Our products are handcrafted using natural materials and traditional production techniques. Therefore, minor variations may occur in the following characteristics: Color, shade, and natural tone of the material, Shape, size, dimensions, and weight, Weaving patterns, texture, and surface finish, Design details and overall appearance, minor variations arising from the natural characteristics of the raw materials used.
Such variations are inherent characteristics of handmade and natural-fiber products and shall not, by themselves, be considered manufacturing defects.
We make every effort to ensure that the products delivered are consistent with their descriptions, specifications, and photographs displayed on our website. Customers are requested to appreciate the unique characteristics of handcrafted products while placing their orders. Greenkraft takes reasonable care to ensure that every product is inspected, appropriately packaged, and dispatched in good condition.
Customers may request a return in the following circumstances:
a. The customer has received a product different from the product ordered.
b. The product has a genuine manufacturing defect.
c. The product has been received in a damaged condition.
d. The product is materially different from the description or specifications displayed on the Greenkraft website.
Customers are requested to notify Greenkraft of any such issue within 24 hours from the date of delivery, wherever reasonably possible.
The return request must be submitted through the customer support email address along with the following information:
· Order number.
· Customer's name and registered email address.
· Contact number.
· Description of the issue or reason for requesting a return.
· Clear photographs or videos showing the product and its packaging, wherever applicable.
Our customer support team will review the request and communicate the next steps to the customer.
The 24-hour reporting period is intended to facilitate timely verification and resolution. It shall not operate to restrict or extinguish any statutory rights available to customers under applicable laws.
Once the product is returned, our team will inspect the product. If the issue seems genuine, we will replace it with the right product, or a refund will be initiated. No request for returns will be accepted after the time period mentioned in the Returns Policy.
2. CONDITIONS FOR ACCEPTING RETURNS
Products approved for return should, wherever applicable:
· Be unused and unwashed.
· Be returned in their original condition.
· Have their original tags, labels, and accessories intact.
· Be accompanied by the original packaging and proof of purchase.
Upon receipt of the returned product, Greenkraft shall inspect the product to verify the reported issue.
Based on the inspection, Greenkraft may arrange for a replacement or process an eligible refund, as applicable.
Customers are requested not to dispatch any product without first contacting our customer support team and obtaining return instructions.
3. NON-RETURNABLE PRODUCTS
Considering the nature of handmade products and the effort involved in artisan-led production, the following products shall generally not be eligible for return or exchange for reasons such as change of mind, personal preference, or minor variations inherent in handmade products:
a. Customized or personalized products manufactured specifically according to customer requirements.
b. Made-to-order products for which production has commenced.
c. Products that have been used, washed, altered, or damaged after delivery due to customer handling.
d. Products returned without original tags, labels, or accessories, wherever applicable.
e. Products having minor variations in color, texture, weaving, dimensions, or finish that are consistent with the product description and inherent characteristics of handmade products.
However, the above exclusions shall not apply where a product is defective, damaged, incorrectly delivered, or materially different from its description or agreed specifications, or where applicable law otherwise requires a remedy.
4. REPLACEMENT POLICY
Where a product is found to be defective, damaged, or incorrectly delivered, Greenkraft shall endeavor to provide a replacement, subject to product availability.
If the same product is unavailable or a replacement cannot reasonably be arranged, the customer shall be eligible for a refund in accordance with this Policy and applicable laws.
Greenkraft shall bear the applicable return courier and replacement delivery costs where the return arises from a verified manufacturing defect, damage during transportation, or incorrect delivery.
5. CANCELLATION POLICY
Customers may request cancellation of an order within 24 hours from the time of placing the order, provided the order has not already been dispatched.
The following conditions shall apply:
a. Cancellation requests must be submitted through the customer support email address, quoting the relevant order number.
b. Orders that have already been dispatched cannot ordinarily be cancelled through the cancellation process. Customers may, however, exercise applicable return or refund rights in accordance with this Policy and applicable laws.
c. Orders involving customized or made-to-order products cannot ordinarily be cancelled once the production process has commenced, subject to applicable consumer protection laws.
d. If Greenkraft cancels an order due to product unavailability, operational reasons or any other reason attributable to Greenkraft, the full amount paid by the customer shall be refunded.
e. Cancellation requests shall be reviewed and confirmed by our customer support team.
6. REFUND POLICY
Refunds shall be considered in the following circumstances: A verified defective or damaged product has been returned, and an incorrect product has been delivered. The product materially differs from the description or specifications provided on the website. An accepted return request qualifies for a refund, an order is cancelled by Greenkraft after payment has been received, and a refund is otherwise required under applicable law.
Refund requests shall be subject to verification and inspection, wherever applicable.
Once a refund is approved, the amount shall ordinarily be credited through the original payment method used by the customer while placing the order.
Greenkraft shall endeavour to process approved refunds within 7–10 business days from the date of approval, subject to applicable statutory timelines.
The actual time taken for the refund amount to reflect in the customer's account may depend on the bank, payment gateway, or financial institution.
7. PRODUCTS PURCHASED DURING PROMOTIONAL OFFERS OR DISCOUNTS
Products purchased under promotional offers, discount schemes, coupon codes, bundle offers, or clearance sales shall generally not be eligible for return or exchange on account of change of mind, personal preference, or choice of color or design.
However, this restriction shall not apply to products that are defective, damaged, incorrectly delivered, or materially inconsistent with their advertised description or agreed specifications, or where applicable law otherwise provides a remedy.
8. COURIER AND RETURN CHARGES
The following conditions shall apply to Courier and return charges:
a. For approved returns arising from verified manufacturing defects, damage during transportation, or incorrect delivery, Greenkraft shall bear the applicable return courier costs.
b. For other returns voluntarily accepted by Greenkraft, applicable return courier charges, if any, shall be communicated to the customer in advance.
c. Customers shall follow the return instructions provided by Greenkraft to ensure safe transportation of the product.
d. Greenkraft shall not be responsible for products lost or damaged due to improper packaging by the customer after dispatch for an approved return, without prejudice to applicable consumer rights.
9. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL
For queries or concerns relating to orders, returns, replacements, refunds, or cancellations, customers may contact us using the details below:
Brand Name: Greenkraft
Operating Entity: Greenkraft Producer Company Limited
Customer Support Email:
sayhello@greenkraft.co.in
Customer Support Contact Number:
+91 81230 77216
Greenkraft shall acknowledge customer complaints within 48 hours and endeavor to resolve grievances within the timelines prescribed under applicable laws.
11. AMENDMENTS TO THE POLICY
Greenkraft reserves the right to modify, amend or update this Policy from time to time.
Any changes shall be published on the Greenkraft website and shall become effective from the date of publication, unless otherwise specified.
Customers are encouraged to review this Policy before placing an order.
12. APPLICABLE LAWS AND CUSTOMER RIGHTS
This Policy shall be governed by and interpreted in accordance with the laws of India, including:
· Consumer Protection Act, 2019.
· Consumer Protection (E-Commerce) Rules, 2020.
· Other applicable rules, regulations and amendments in force from time to time.
Nothing contained in this Policy shall exclude, restrict or limit any statutory rights, remedies or protections available to customers under applicable Indian laws.